Our Omnichannel solution is a comprehensive customer support center including omnichannel capabilities. It allows businesses to centralise their customer support operations, enabling customers to contact them through voice and email.
What benefits does it offer?
The product provides numerous benefits for agents looking to enhance their customer service operations. These benefits include:
Omnichannel support: Customers can contact support agents through various channels, such as email, social media, webchat, and calls, making it easy for them to connect with them in their preferred way.
Streamlined operations: The system categorises and routes errands, improving agent productivity and ensuring customer requests are handled promptly and efficiently.
360 Customer view: Agents can access comprehensive customer information, enabling personalised interactions and a more satisfying customer experience.
Unified Statistics: Real-time insights and performance metrics help organisations make data-driven decisions, optimise workflows, and assess the effectiveness of their support centers.
Collaboration tools: Agents can collaborate seamlessly with errands, reducing response times and ensuring customers receive accurate information.
Customer satisfaction: Features like the Satisfaction Metre allow agents to measure customer satisfaction and continually improve service quality.
Once purchased, how can I access the Telavox Omnichannel?
To access the Omnichannel, click on the headset symbol in the desktop app. The first view displays a dashboard summarizing all your events for the day.
You can see sections like:
Errands with a due date this week
Incoming collaborations
Errands that are forwarded to you
And expiring errands
Good to know, that errands are like tickets which you have received. This overview helps you stay organized and manage your tasks efficiently. In the panel on the left hand side of the app, you have an inbox containing all new and unassigned errands.
When you click on an errand, it is automatically assigned to you and moved to the My Errands inbox.