SLA & Working Hours Working Hours To obtain your correct SLA times in the system, administrators can set working hours...
Updated at: April 23rd, 2025 212 views
Our Omnichannel solution is a comprehensive customer support center including omnichannel capabilities. It allows businesses to centralise their customer support...
Updated at: April 23rd, 2025 939 views
The first thing you see after opening an errand is this view. Here, you will find a lot of information...
Updated at: April 23rd, 2025 1012 views
In an errand with a customer you can also collaborate with your colleagues and make internal comments. This way, you...
Updated at: April 23rd, 2025 88 views
The search field is accessible from the main menu. Good to know, is that you have two separate search functionalities:...
Updated at: April 23rd, 2025 84 views
You as an admin have the option to configure a tool, which enables the agents to enhance their efficiency when...
Updated at: April 24th, 2025 93 views
There are some things in the Telavox Omnichannel solution, which are configurable or editable only by an admin. Below we...
Updated at: April 23rd, 2025 80 views