What is Telavox Omni, and what can this feature bring to your solution?

Telavox Contact Center extends the functionality of CC Pro – the successful and widely used solution for world-class customer audio communication. 

The new version includes text-based channel (omnichannel) communication support. With the release of Telavox Contact Center, you will receive data from each customer dialogue, regardless of channel, forming a single, unified 360-degree view of the customer to achieve faster, more efficient, and higher-quality customer service and support. 

Built with a modern look and feel and fully integrated with Telavox's existing products, the Contact Center solution improves satisfaction for both customers and agents by simplifying agent engagement across any channel the customer prefers to use, resulting in better customer experiences across the board. 

Telavox Contact Center also allows agents and supervisors to get valuable statistics to support decisions, plan for staffing and gain a deeper understanding of the customer journey.