You can utilize roaming when you travel internationally, this means that your phone will connect to a local operator in the country you are visiting. If you're having trouble using mobile data abroad then this article will go through some useful troubleshooting steps.
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Make sure mobile data (cellular data) is turned on.
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Make sure data roaming is turned on.
Keep in mind that pricing is dependent on which country you are located in.
Keep in mind that pricing is dependent on which country you are located in.
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It still doesn't work
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Turn on Airplane mode for about 20 seconds(or restart your phone), wait and let your phone automatically connect to the most optimal network.
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Choose another network carrier manually. Keep in mind that not all carriers listed are fully supported or functional.
iPhone
- Open Settings > Cellular > Cellular Network > turn off Automatic
- Wait until available networks are listed, which can take a couple of minutes.
- Choose a different carrier.
- Wait and let your phone connect to the network.
- If you're still having issues, repeat steps 3 and 4, until you've tried a couple of different carriers.
Android
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Keep in mind that settings for Android vastly differ depending on the phone brand.
Below steps are for Samsung phones:
- Open Settings > Connections > Mobile networks > Network operators > Turn off Choose automatically
- Wait until available networks are listed, which can take a couple of minutes.
- Choose a different carrier.
- Wait and let your phone connect to the network.
- If you're still having issues, repeat steps 3 and 4, until you've tried a couple of different carriers.
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Try to use your SIM card with a different device. Also, make sure the device you are using is updated.
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Contact Us and inform us of your situation and what you have done. For example.
- Which country you are located in
- Confirm that Mobile data and Roaming are active (and that you've restarted your device)
- Inform which carrier you've automatically connected to and which other ones you've manually tried using
- What device you are using and if you've tested with another one
If you have
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Make sure cellular data(mobile data) is turned on, as well as roaming.