Speed dialing is a way for you to quickly call your colleagues within the same customer page without having to use the full phone number or our app. Simply call the speed dial number and you will be connected to the correct colleague.
In the Admin Portal the settings for speed dialing can be found under Users > Call routing > Speed dials, and here you can easily add or remove speed dial numbers.
Delete
Restrictions
There are a few restrictions for speed dials that needs to be taken into consideration.
- Speed dials can only be 2-5 numbers long
- There can be no duplicates on the same customer page
- Speed dials for the following numbers will not work:
112X, 113X, 114X, 115X, 116X, 117X, 119X, 074X, 999X
100, 101, 102, 103, 105, 106, 107, 108, 110, 118, 133, 1204, 1207, 1212, 1304, 1307, 1313, 1404, 1407, 1414, 1700, 1712, 1718, 1719, 1733, 1765, 1771, 1777, 1813, 1819, 90000 - For users with a French number, you cannot add a Speed dials for the following numbers : 3XXX