License flatrate

Telavox users who use a Fixed or Mobile license have a flatrate of 3000 minutes to use for outgoing calls. Incoming calls do not deduct these call minutes. Fixed users do not have a SIM-card from Telavox and thus roaming is not something that applies to these users. Mobile users have a SIM card from Telavox, which can be used for roaming abroad. 

Softphone / VoIP

Both Fixed and Mobile users can make calls from the Softphone which is the Telavox app on your computer or on the web. When calling with the Softphone the calls you make will be handled the same regardless of where you are located, since you are calling with VoIP. The same applies to the Telavox mobile app‍ if you use the VoIP call method, which is also accessible for both Fixed and Mobile users. 

So when calling with VoIP(softphone or mobile app) calls to local numbers(same country as your user/license) will always use the license flatrate first and then the regular pricelist for calls to local numbers. 

Calling international numbers with VoIP(softphone or mobile app) will not use the license flatrate. But for calls to EU/EES numbers you can add the additional service‍ Flatrate calls to EU so that calls to these countries will utilize the license flatrate. 

Mobile

Mobile users can make calls with Telavox directly from their mobile phones when they use their Telavox SIM-card. Calls to local numbers(same country as your user/license) will utilize the license flatrate if you are in your local country or within any of the EU/EES countries. If you are abroad in countries outside of EU/EES then even calls to local numbers(same country as your user/license) will generate costs according to the roaming pricelist. 

If you add the additional service‍ Flatrate calls to EU then calls to EU/EES countries will utilize your license flatrate when you make mobile calls from your local country to EU/EES countries.