Telavox Operator is the tool for the professional operator. It simplifies and streamlines the operator's work and provides a holistic approach to the company's telephony. With Telavox Operator, they can monitor and control calls in the PBX simply and clearly.
Functions in Telavox Operator
- Call, connect and answer calls.
- Search among colleagues and external contacts.
- Activate colleagues' referral profiles.
- Chat and send SMS directly in the Operator.
- Create new contacts and edit existing ones.
- Template for more efficient email communication.
- Streamlines call handling.
- Easy to learn and get started.
- Displays valuable information in real-time.
- Improved customer service.
Operator platform for quick answers
In the Telavox Operator tool, the operator only needs to use the computer's keyboard to answer, park and connect calls. All with the help of well-proven and close-to-standardized shortcuts that make even an experienced operator quickly feel at home in the Telavox platform.
The operator can also chat, send text messages and emails to all extensions. By doing so, they get flexible and efficient communication. For example, if a meeting is in progress, the operator can connect the call directly to the person's voicemail or mobile phone. The operator can answer calls that go directly to a monitored extension.
Efficient and clear queue management
Telavox Operator gives the operator a good overview of all the company's queues. They can see which call is on the line and which queue it is coming from. The operator can choose which queue and which call in the queue is to be taken. Information about how long each caller has been in the queue and how many colleagues are logged in is clearly displayed.
Status and referrals
In Telavox Operator, the operator can easily see the status of all extensions. An available extension has a green icon, and if the person is busy, the icon turns red. If they're in a meeting or at lunch, the icon will be grey.
In these cases, the time for when the person is available again is also shown. An operator can also see the active profile and end time of all calls so that the caller is always greeted by the correct person. With editable contact cards for all extensions, it becomes easy for the operator to get an overview of the company's employees, even in the case of new recruitments.