What is the Brilliant integration and what value does it bring?
The need to have conversations about surveys and data is increasing. One tool to help run CSAT and NPS scores is Brilliant Future. However, it can be cumbersome and require professional services to get it to work.
That changes today with the introduction of Brilliant Future, enabling faster onboarding and time-to-insight from within the Telavox platform.
Information
You need to be a customer of Brilliant for the integration to work (not provided by Telavox at this moment) and use your Brilliant credentials to connect the service.
Click on the tabs below to read more about the key features of the Brilliant integration:
The solution
With our Brilliant Integration, you can trigger surveys when a call ends. You can choose what queues should trigger the call.
DeleteKey features
- Trigger a survey post-call.
- Get insights into the call through customer surveys.
- Easier administrations of the integrations, removing the friction of professional services to enable the feature.
Click on the tab below to get a step-by-step guide on how to install the integration:
Installation
You need to be a customer of Brilliant for the integration to work (not provided by Telavox at this moment).
It’s super-easy to install Brilliant Future directly through the Admin portal:
- Go to the Admin portal.
- Navigate to App Directory in the left side panel.
- Click on "All apps".
- Click on "View" on the Brilliant integration.
5. Then click "Add".
6. Use your Brilliant credentials to connect the service. Once connected, you can choose which queues should trigger the survey(s). Fill in the "Authentication" information below:
7. Under "Queuing system configuration”, choose which queues the integration should be activated on.